Technical Support and Upgrades Contract
Posted by Elisha Byrne, Last modified by Micah Simonsen on 13 October 2016 01:08 PM
What Your System Includes:
Turn-key DIC systems include a minimum of a year of support and upgrades (some systems include longer service contracts). This contract can be extended at anytime. Check with us, or check your purchase order to see when your upgrade period ends and if there are upgrades available.
What the Support/Upgrades Package Includes:
After your contract period expires, we encourage you to keep your maintenance plan current with us to receive the most up-to-date software versions along with the most effective technical support. As a Correlated Solutions customer, you may request occasional and limited support via email or our online support system, but by extending your support contract we will prioritize your needs and provide unlimited support, making every effort to answer your questions in a timely manner. Please contact Sales@CorrelatedSolutions.com for our most up-to-date prices on our support upgrade packages available. We offer discounted rates for multiple years and/or systems.
During the contract period, we encourage you to contact us with any questions or concerns. We can help with:
All of our support personnel are engineers and we can help with any aspect of your testing. We are invested in helping you get detailed, accurate results that contribute to your research efforts in a meaningful way. We offer the following methods for contacting us with your support inquiries:
Typically the most effective way to contact us with your support inquiry is to visit our intuitive online support website at www.CorrelatedSolutions.com/support. Here you will be able to submit a ticket, read answers to FAQ in our DIC knowledgebase, or download software updates, drivers, etc.
If you prefer email, please email Support@CorrelatedSolutions.com with your support inquiry.
Routine web and email inquiries will be responded to within a few hours, but for more urgent issues, please call us at +1 (803) 926 - 7272 Ext 2 for Technical support. If there is no answer, you may always contact our office manager at extension 10 for immediate assistance.
If any of your equipment should fail, please contact us immediately. We will troubleshoot and diagnose the problem first, then make arrangements for repair or replacement, if needed.
Software Upgrades & Licensing